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Version: 31.1.0

a9s Backup Service

This section documents the a9s Backup Service, its components and its use cases.

a9s Backup Process

Creating a New Backup

By creating a new backup of an active service instance using the a9s service dashboard, the endpoint /backup_agent/backup of the a9s backup manager will be triggered.

Afterwards, the backup manager starts the backup process of the selected service instance by inserting the backup job into the backup agent queue. The backup agent, co-located with the deployment of the service instance itself, start to create the backup by connecting to the virtual machine(s) of the service instance.

Subsequently, the created backup will be first compressed and encrypted using the encryption key, defined by the user using the a9s service dashboard. Finally, the backup will be uploaded to the configured backup store (e.g. AWS S3).

Restore a Backup

By restoring a service instance using the a9s service dashboard, the endpoint /backup_agent/restores of the a9s Backup Manager will be triggered. The backup manager handles the incoming request and triggers the restore of the service instance by inserting the restore job into the backup agent queue.

Once the restore job has been started, the backup agent downloads the selected backup from the configured backup store and prepares the backup by decrypting and unpacking the downloaded archive file.

Finally, the backup agent imports the backup data into the running service instance by connecting to the virtual machine(s) of the service instance.

Concerns

Memory Usage

The a9s Backup Agent has a monit alert limit for the memory usage:

if totalmem > <backup-agent.thresholds.alert_if_above_mb> Mb then alert

To be able to see if the backup process used too much memory, the monit logs can be examined. They are located at /var/vcap/monit/monit.log. If the process is exceeding the memory alert limit, monit will add a newline to this file. If that happens regulary, it is suggested to update the Service Instance to a plan with more memory available.

The current memory usage can be seen with the metrics.

Backup Storage With Self-Signed Certificates

This affects a9s Elasticsearch and a9s Search services.

a9s service instances are not able to communicate to a backup storage with self-signed certificates out of the box, as the service instance does not trust the certificates by default. Thus, once the service instance tries to communicate, this will be rejected, since certificate is recognized as "untrusted".

In order to allow the service instance to trust the self-signed certificates, they must be present in the Java Keystore, as Elasticsearch an OpenSearch uses Java.

To solve this, a9s Data Service has a mechanism that allows adding self-signed certificates to the Keystore, as long as these certificates are added to the BOSH Director's trusted certificates.

As such, the Platform Operator must add the self-signed certificates to the BOSH Director's trusted certificates by following the official Bosh documentation - Installing Certificates on VMs. After applying the changes, the new a9s service instances will trust, and thus be able to use, your self-signed certificates.